Refund policy

You can cancel for a full refund before a writer starts work. After that, we fix problems through free revisions first. If an order is late or can't be corrected, you can request a partial or full refund, paid back to your original PayPal payment method.

Last updated October 14, 2026

1. Cancelling an order

Unpaid orders can be cancelled at any time at no cost: just don't pay the invoice, or ask us to cancel it. Paid orders cancelled before a writer has started are refunded in full. After work has started, a partial refund may be offered based on the work completed.

2. Free revisions come first

If the delivered paper doesn't follow your original instructions, request a free revision from your order page: within 14 days of delivery for orders of up to 20 pages or slides, or 30 days for longer orders. Most issues are resolved this way, often within the original deadline length. Our revision policy explains what a free revision covers.

3. When you can request a refund

You may request a partial or full refund if:

The paper is delivered after your deadline and the delay affected your ability to use it.
The paper doesn't meet your original instructions and a revision didn't fix it.
We are unable to complete your order.

4. How refunds are paid

Approved refunds are issued through PayPal to the original payment method. PayPal usually processes them within 5 to 10 business days, depending on your bank. You'll see the refund on your order page once PayPal confirms it.

5. How to request one

Open your order from Track my order and message support, or use the contact page. Include your order number and what went wrong. We respond within 2 business days.